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What to Do If Your Online Casino Account is Blocked

Recently updated on May 25th, 2022

An online casino can block your account. There are always reasons why they have decided to do that, and, in most cases, it is something that you may have done to cause it. However, this is never a cause to panic because this is something that can be sorted out once you know what the issue is.

Most of the time, players always panic and take out that frustration on the support team at the casino. This will only prolong getting help; hence it is important to be rational and calm so your issue can be sorted out quickly.

account is blocked

Reasons Why Your Account is Blocked

As we have mentioned, casino sites never block your account without any reason, so there must be something. However, it might also seem unreasonable why they blocked your casino account, but there is always an explanation.

Below are some of the common reasons why your account is blocked:

Your Identity is Not Verified

Online casinos always require verification of your identity to ensure that you are indeed who you say you are. The casino can ask you to verify your account when you first create it, but the most common is when you request a withdrawal. Your account would have been blocked because you failed to provide the casino with the relevant documents to verify your account.

Too Many Failed Login Attempts

This is one of the most common reasons players’ accounts get blocked. It can happen that you may have forgotten your username or password, and you keep trying until the account gets blocked because of too many attempts. However, this is a safety precaution by the casino to protect your account, thinking that unauthorized people are trying to access your account.

Terms and Conditions Violation

It is always important to make sure that you read the terms and conditions of the casino so that you understand what you can and cannot do. If you violate any of the terms and conditions of the casino, they have the right to block your account. This is also included in the Ts & Cs, letting you know why your account can be blocked. You can only make sure that you comply with the T & Cs if you have read and understood them.

Multiple Accounts

It is against the rules of all online casinos to create more than one account with the same casino. You are only allowed to have one casino account to play for real money. Hence, the casino will block all the accounts you have created should they find out about them. You might think that it is not easy for the casino to pick it up, but they will be able to using your IP address or even link your account to the same withdrawal account.

Underage Gambling

The same way land-based casinos have an age limit this also applies to online casinos.  Most casinos have an age requirement of 18 and older for you to play at their casinos. This is not only to protect the casino but also to protect teenagers that might want to attempt to gamble when they are yet to know the responsibility of starting.

Fraud Activity Detected

The casino will block your account if they suspect that you are trying to commit fraud using your account. They will also block your account if they suspect that fraud activities are happening there. This can include you submitting fraudulent information.

How to Get Your Account Unlocked

All the reasons we have mentioned above are not issues that can be sorted. All you must do is contact the team to assist you in getting your account unblocked. You can contact the casino via their live chat for immediate response or email, which will take longer. However, for your issue to be sorted out, it depends on the issue.

If the problem is a login issue where you made too many login attempts, it can be sorted out quickly. Should it be a verification issue, the casino can ask you to send documents to verify your account, taking a bit longer. If you are in breach of the terms and conditions, in most cases, it is rare for a casino to unblock your account.

There are some cases where the casino is unwilling to sort out this issue, in this case  you can submit a complaint. You can send the complaint at some online platforms where they will mediate between you and the casino. The complaints board will try to find a fair and quick way to deal with the matter. They usually try to get the issues sorted out in 96 hours and will close the case after.


Don’t ever assume that the casino blocked your casino account without any reason. So, it is important to stay calm and think about what could have happened to cause your account to be blocked. Also, make sure that you talk with the support team at the casino calmly so that your issue can be sorted out quickly.

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